# Petercw > an author, experienced change and implementation consultant.... ## Posts - [Artificial Intelligence: Send In The Analysts](https://petercw.com/artificial-intelligence-send-in-the-analysts/): Over the coming years, nearly all analysts across all sectors and industries will likely be involved in some form or capacity within an Artificial Intelligence (AI) or Robotics programme. More businesses are now looking at how their company can benefit from what this new technology has to offer, and it should be the analysts that help in both the direction and strategy - [Top 10 way to begin writing your first novel](https://petercw.com/writing-your-first-novel/): Do you have a fantastic idea for a book? Does knowing where to start and the creative process seem confusing? Our top ten tips for creating your first story will provide you with the help and give you the confidence you need when beginning to tell your story. From summarising the overall plot to structuring your chapters, you will get the information you need to start the creative process, insightful tips and tricks to help make writing your first book a fun and straightforward process. - [2021: What might we expect?](https://petercw.com/2021-what-to-expect/): After a challenging 2020, what might we hope for in 2021? A permanent change to the workplace, changes in social behaviour, improved equality, the removal of fake-news from our daily news feeds and changes to the way politicians and politics work around the world. Let’s take some time to explore what 2021 might look like. - [Introducing inclusive language](https://petercw.com/introducing-inclusive-language/): Whether it is a greeting, or how we address an individual, what we say and how we say it can have a significant impact on our customers and their perception of our business. A few poorly chosen words or an inappropriate greeting can offend and ultimately result in businesses losing customers. By making a number of small, but simple changes can often be the difference between giving a good or great customer experience. - [Business: Accepting cryptocurrencies](https://petercw.com/accepting-cryptocurrencies/): With many well-known companies and even governments endorsing and developing solutions for cryptocurrencies, are there any opportunities for small-to-medium sized businesses to accept cryptocurrencies as a method of payment today? - [what3words: Three words that save a lot of time](https://petercw.com/what3words-three-words/): With billions of physical addresses worldwide, similar or the same sounding street names and complicated longitude and latitude coordinates, how easy is it to communicate your location or find your customer's address?. - [Business: Strategies for dealing with Karens and Kevins](https://petercw.com/strategies-dealing-with-karens/): Take me to your manager, and you will be hearing from my lawyer are common phrases used by the famous Karen or Kevin, however, what are the signs that you are dealing with a Karen and Kevin? How can you distinguish them from customers with genuine complaints? And what can you do to protect your business? - [COVID-19: Ideas to help your business survive](https://petercw.com/covid-19-business-tips/): The COVID-19 pandemic has sent shockwaves around the world, with many business owners and employees unsure what the future has in store for them, and whether they will be able to survive in the long run. Necessity is the mother of invention, so let us look at several ideas/strategies to help you and your business - [Are Analysts Paving The Way For The AI Revolution?](https://petercw.com/ai-analysts-paying-the-way/): Over the past few years, it has been hard to ignore the stream of stories prophesising the impact of the coming artificial intelligence (AI) or robotics age. Warnings from experts about the potential harm it could cause are coupled with companies reeling at the prospect of making even greater efficiencies and savings ## Pages - [Sample Experienced Analyst](https://petercw.com/technical-books/sample-experienced-analyst/): View a sample of the Experienced Analyst publication written by Petercw. Read a section of the book and discover all that the book has to offer - [Sample Effective Project Manager](https://petercw.com/technical-books/sample-effective-project-manager/): View a sample of the Effective Project Manager publication written by Petercw. Read a section of the book and discover all that the book has to offer - [Privacy Settings](https://petercw.com/privacy-settings-page/): Control your information and how we use it on Petercw. The privacy settings page details what cookies we use and how you want to interact with the website - [Published Articles](https://petercw.com/published-articles/): Discover all of the articles written by Petercw on a range of topics and themes. Read the interesting articles on the Petercw website or by visiting the publisher's website - [Privacy Policy](https://petercw.com/privacy-policy/): Learn more about the Petercw privacy policy, what information we gather and how we use it across the website and service - [Training and Development](https://petercw.com/training-development/): Discover how Petercw can help with your training needs. Building the right knowledge pool and experiences within your team can take time and be costly to your business; our affordable and dynamic approach is the perfect solution - [About Me](https://petercw.com/about-petercw/): Petercw has a diverse and versatile skill set, having worked across a broad spectrum of disciplines in the insurance and banking sectors, all of which have resulted in a strong track record - [Technical Books](https://petercw.com/technical-books/): Learn more about all of the books written by Peter C. Williams. Read more about the publications, read a sample of the books and where to purchase the ebooks from the publisher or major bookstores - [Consultancy Services](https://petercw.com/consultancy-services/): Discover more about how Petercw, his consultancy services, and the way he works collaboratively with clients to understand what is important to them and what they want and need - [CV - Resume](https://petercw.com/cv-resume/): Learn more about Petercw, his career history, the roles he has held, the companies he has worked for and the skills, experience and expertise he has acquired over his long career - [Home | PETERCW](https://petercw.com/): Learn more about Petercw, a British author and host and a highly skilled transformation, strategy, and change consultant in the European financial services sector - [Contact](https://petercw.com/contact-us/): Learn all the ways to get in touch with Petercw. 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